Return & Exchange

Return & Exchange

Return and Exchange Policy:

We accept a free full refund or exchange within 30 days of purchase. During this period, please contact us via email ([email protected]) and explain the reason for your refund or exchange. We will try our best to serve you.

*Please provide your PayPal account information to get a refund. Please be patient, because sometimes it may take a few days to process.

We only support free full refunds or exchanges within 30 days of purchase. During this period, please contact us by email ([email protected]) with your reason for refund or exchange and we will do our best to accommodate your request, we will not issue refunds for returns after 30 days.

*Please provide your PayPal account information for the refund. This will take a few days to process, thank you for your patience.

Within 30 days after purchase, we accept full refunds and exchanges. Please contact us via email ([email protected]) and explain the reason for your refund or exchange. We will do our best for you service. *In order to facilitate the refund, please provide your PayPal account information and wait patiently, usually it takes a few days to process.

We accept full refunds or exchanges within 30 days of purchase free of charge. During this period, please contact us via Email ([email protected]) and state your reason for refund or exchange, and we will try our best to accommodate you. *Please provide your PayPal account info for your refund. It will take a few days to process, thank you for your patient.

We can make a free full refund or exchange within 30 days after the order has been paid for. If necessary please contact us by email ([email protected]) and tell us the reason for your refund or exchange and we will do our best to accommodate your request, we will not issue a refund if the 30 days have passed.

*Please provide your PayPal account information for the refund. This will take a few days to process, thank you for your patience.

If there is a return or exchange, who will bear the freight?

a. If you receive an incorrect or damaged product. For the return in this case, we will pay the return shipping fee, please contact customer service immediately so that we can solve the problem. We hope that every purchase fully meets expectations and promises. If you want to return multiple items, please return them together to enjoy a free return of all items. If you return the goods separately, you may have to pay additional shipping costs.
b. If the product is in good condition, but you don’t like it and want to return it, you will be responsible for the cost in this case.

Requirements for returns or exchanges:

– Before returning or exchanging an item, please send us an email and please provide the return tracking number from your receipt.

– Your item must be in good condition and show no signs of depreciation.

– Keep the original packaging in the same condition as it was received. Include all tags and boxes.

– Send an email with the original receipt and return tracking number to [email protected].

-We will not accept returns if they do not meet the above requirements.

Please Note:

If the product does not meet the requirements for return we will have full authority to refuse your return. We will send the rejected item back to the original shipping address. To avoid this, please contact our customer service team to address any questions or concerns about the item you are returning prior to returning it. Please follow the steps in the email we sent you for returns and exchanges. After we have received and inspected your return, we will notify you that we have received your return. We will also notify you of the approval or denial of your refund, which may take up to 5 business days to process if there is no violation of the return policy. If the request is approved, then your refund will be processed.

If you haven’t received a refund yet:

• Please check whether your financial institution account is correct.
• Then contact your financial institution. Refund posting usually takes some processing time.

Our Company Information

Please fill in the following return address:

Return address: Room 05, A Area, 8th Floor, Guotai Building, Wusi Road, Gulou District, Fuzhou City, Fujian Province

Phone: +1 9209410319

Zip Code: 350001

Note: Our factory is located in China and items need to be returned to the factory. Please do not send the package back to the address on the package, as this is not our return address. The address on the package is the warehouse address of the logistics company we work with.