FAQs

FAQs

Should I register an account to place an order?

You don’t have to register an account, you can also place an order directly. Registering an account is to better track your order.

When can you cancel an order at any time?

Of course yes, you can change your order within 24 hours. But please email us first at [email protected]

What are my payment method options?

PayPal is the only way we supported to pay.

How to get my tracking number and receipt?

After the order is completed, you will receive an email containing your order information and logistics number.

Is it possible to place additional orders after the purchase is completed?

Yes, please add your order within 24 hours of purchase and conform to ship to the same address. To do this, please first contact [email protected].

How long is the order preparation time?

Usually it takes 2-5 business days.

How many days does it take for an order to reach its destination?

10-20 business days for delivery

How to track my order in time?

Once you place an order, you will receive a tracking number in your Email. You can either track your order through sign in with your CLOOES.COM account and click “My Order” to track the order status.

Are duties and taxes included?

– North America

All duties and taxes are included in the price shown on the item page.

– UK and EU countries.

The UK and EU countries are VAT-free regions, so there are no additional duties and taxes charged in the price of any product.

Under what circumstances support returns and exchanges?

We accept exchanges or returns on most items within 30 days of purchase free of charge. We do not accept returns after this period. Please contact us via [email protected] if you require an exchange or return, along with the reason. *Please provide your PayPal account info for your refund. Please be patient as it can sometimes take several days.

How long does it take to receive the refund?

Once you have sent the item back and we receive the return, we will inspect the item in accordance with our return policy approval process. After the inspection, we will notify you via email if the item is eligible for a refund. If so, the refund will be made within 5-7 business days via the original payment method. If you have any questions, please feel free to contact us at [email protected].